Frequently Asked Questions
Find answers to common questions about our products, ordering process, and shipping.
Ordering & Products
How do I place an order?
Placing an order on Dev is easy! Browse our products, select your preferred options, and add them to your cart. When you're ready, proceed to checkout where you can enter your shipping details and complete payment securely.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as Apple Pay, Google Pay, and Shop Pay for a seamless checkout experience.
Can I customize my product?
Yes! Many of our products offer customization options. Look for the customization panel on the product page where you can select colors, sizes, add personalized text, or upload custom artwork.
How do I track my order?
Once your order ships, you'll receive an email with tracking information. You can also log into your account to view your order status and tracking details at any time.
Shipping & Delivery
How long does shipping take?
Standard shipping typically takes 5-7 business days within the continental US. Expedited shipping options are available at checkout for faster delivery. International orders may take 10-21 business days depending on the destination.
Do you ship internationally?
Yes! We ship to most countries worldwide. Shipping costs and delivery times vary by destination. Enter your address at checkout to see available shipping options for your location.
What are your shipping costs?
Shipping costs are calculated based on your order weight and destination. Free shipping is available on orders over $50 within the continental US. You can see the exact shipping cost at checkout before completing your purchase.
Returns & Refunds
What is your return policy?
We offer a 30-day return policy for unused items in their original packaging. Custom or personalized items cannot be returned unless they arrive damaged or defective. Please contact our support team to initiate a return.
How do I request a refund?
To request a refund, please contact our customer support team with your order number and reason for the return. Once we receive and inspect the returned item, we'll process your refund within 5-7 business days.
What if my item arrives damaged?
We're sorry if your item arrived damaged! Please take photos of the damage and contact us within 48 hours of delivery. We'll arrange for a replacement or full refund at no extra cost to you.
Account & Privacy
How do I create an account?
Click the "Sign Up" button in the top navigation bar. You can register with your email address or use social login options like Google. Having an account lets you track orders, save favorites, and enjoy a faster checkout experience.
How is my personal information protected?
We take your privacy seriously. All personal data is encrypted and stored securely. We never sell your information to third parties. For more details, please review our Privacy Policy.
Can I delete my account?
Yes, you can request account deletion by contacting our support team. We'll process your request within 30 days and remove all your personal data from our systems, except where we're legally required to retain it.
Contact & Support
How can I contact customer support?
You can reach our customer support team via email, live chat on our website, or through the contact form. We typically respond within 24 hours during business days.
What are your customer service hours?
Our customer service team is available Monday through Friday, 9 AM to 5 PM EST. While we may not respond immediately outside these hours, we'll get back to you on the next business day.
About Us
What makes Dev special?
Dev is dedicated to providing high-quality products and exceptional customer service. We carefully curate our offerings to ensure you get the best value and experience.
Where are your products made?
We work with trusted manufacturing partners who share our commitment to quality. Each product is carefully crafted and inspected before shipping to ensure it meets our high standards.
Still Have Questions?
We're here to help! Reach out to our team and we'll get back to you as soon as possible.