Terms of Service

1. Agreement to Terms

By accessing or using The Cut & Etch website and services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our website or services.

2. Products and Services

The Cut & Etch provides custom laser-engraved map products. All products are made to order based on your specifications.

• Product images are for illustration purposes and may vary slightly from the final product
• Colors may appear differently on various screens and devices
• Custom products are made to your specifications and cannot be returned unless defective
• We reserve the right to refuse orders that contain inappropriate or offensive content

3. Orders and Pricing

All prices are displayed in Canadian dollars (CAD) unless otherwise specified.

• Prices are subject to change without notice
• We reserve the right to cancel orders due to pricing errors
• Applicable taxes and shipping costs will be added at checkout
• Payment is required at the time of order placement

4. Custom Designs and Intellectual Property

When you create a custom design using our tools:

• You retain ownership of any personal content you provide (photos, text)
• Map data is sourced from third-party providers and used under license
• You grant us permission to use your design to fulfill your order
• You may not use our designs, branding, or website content without permission

5. Shipping and Delivery

Shipping terms and conditions:

• Production time varies by product and is in addition to shipping time
• Shipping times are estimates and not guaranteed
• We are not responsible for delays caused by shipping carriers
• Risk of loss passes to you upon delivery to the carrier
• You are responsible for providing accurate shipping information

6. Returns and Refunds

Due to the custom nature of our products:

• Custom products cannot be returned or refunded unless defective
• Defective items must be reported within 14 days of delivery
• We may request photos of defective items for quality assurance
• Refunds or replacements are issued at our discretion
• Shipping costs are non-refundable

7. User Accounts

If you create an account on our website:

• You are responsible for maintaining the security of your account
• You must provide accurate and complete information
• You are responsible for all activities under your account
• We may suspend or terminate accounts that violate these terms

8. Prohibited Uses

You agree not to:

• Use our website for any unlawful purpose
• Submit false or misleading information
• Interfere with the operation of our website
• Attempt to gain unauthorized access to our systems
• Use automated tools to access our website without permission
• Reproduce or resell our products without authorization

9. Limitation of Liability

To the maximum extent permitted by law, The Cut & Etch shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or products. Our total liability shall not exceed the amount you paid for the specific product giving rise to the claim.

10. Disclaimer of Warranties

Our website and products are provided "as is" without warranties of any kind, either express or implied. We do not warrant that our website will be uninterrupted, error-free, or free of viruses or other harmful components.

11. Indemnification

You agree to indemnify and hold harmless The Cut & Etch and its affiliates from any claims, damages, or expenses arising from your use of our website, violation of these terms, or infringement of any third-party rights.

12. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the Province of British Columbia, Canada, without regard to its conflict of law provisions.

13. Changes to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting to our website. Your continued use of our website constitutes acceptance of the modified terms.

14. Severability

If any provision of these Terms of Service is found to be unenforceable, the remaining provisions shall continue in full force and effect.

15. Contact Us

If you have questions about these Terms of Service, please contact us at:

Email: orders@thecutandetch.com